Our Guarantees

Our Guarantee

We strive for you to make the most out of your ride!  Come in to any of our stores, tell us your story and goals, and pose questions to our knowledgeable staff.  As bike riders ourselves we understand that it can be difficult to predict whether that saddle will be comfortable, or if that rack will be compatible with your bike. That’s why we pride ourselves not only on excellent, friendly service, but also a 30-day return policy.

Our Return Policy & Warranty Process

We extend a 30 day money back return policy.  Please note that items must be in new condition, accompanied by the original receipt, and contain all original packaging materials.

In addition, many of our products offer additional warranties.  We are happy to work with both the customer and the company to take care of any warranty issues.

Our Service & Repair Guarantees

Bike N’ Hike stands behind our staff of professional mechanics and the work they do.  All tune-ups and repair work come with a 60 day guarantee.  New bikes, new cables and wheels can have break-in period, which is why we extend this guarantee.  If you are not satisfied with the repair service we have provided, please feel free to bring the bike back in, along with a copy of your repair invoice, and speak with the store Service Manager.